Refund policy

We want you to feel good about ordering from XIO. If something isn't right, we'll make it right.

Damaged or Defective Items
If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery at support@tryxio.com with a photo of the item. We'll send you a replacement or issue a full refund — no need to ship the item back to us.

Change of Mind
You may cancel your order and return an unused item in its original packaging within 14 days of delivery. To start a return, contact us at support@tryxio.com. Return shipping costs are the customer's responsibility, and a refund will be issued once the item is received back in its original condition. A cancellation fee of up to 5% of the item price (or as required by applicable local law) may apply.

Non-Returnable Items
For hygiene reasons, items that have been opened or used (such as gel wraps, eye masks, and pillow inserts) can only be replaced or refunded if they arrive damaged or defective.

Refunds
Approved refunds are issued to your original payment method within 5–10 business days.

Order Cancellations
Need to cancel before your order ships? Contact us within 12 hours of placing your order.

Questions? Email us anytime at support@tryxio.com.